Frequently Asked Questions
What is the difference between a "Film Former" and a "Crystallizer?"
The main difference is easier to understand when the two types of encaps are dried down in shallow dishes and placed side by side. Click Here for a short video demonstration.
In the video, we simply added 20% additional polymer to our film forming product “Dirt-Axe”. The additional polymer converted the regular formula of “Dirt-Axe” from being a “Film Former” to becoming a “Crystallizer.”
NOTE: We only sell Dirt-Axe as a film former to keep its cost low. The video was produced only to show the difference between the two types of encaps.
Crystallizers are better at removing sticky residue left from previously applied, cleaning products. They also effectively render sugary/sticky substances, that have accumulated in the carpet, (i.e. soda spills) non-sticky. Once they are rendered non-sticky they can be easily vacuum away.
Why is a crystallizer better than a film former at removing sticky residue?
Because a good crystallizing formula will contain “MORE EXCESS POLYMER” than that of a film former.
By “MORE EXCESS POLYMER” we mean the amount of polymer in the formula beyond the amount needed to render its other ingredients non-sticky.
Many ingredients used to create a good cleaning formula are inherently sticky themselves. If not completely removed, or somehow rendered non-sticky, they can be the cause of rapid re-soiling of carpeting and upholstery.
The EXCESS polymer is left to mix with sticky substances in the carpet and render them non-sticky. They will then no longer be able attract dirt and will be vacuumed away during routine vacuuming.
Keep in mind that most Film Formers also contain a certain amount of excess polymer to fight stickiness, but not nearly as much as Crystallizers.
NOTE: Crystallizers, in general, are usually more expensive than Film Formers due to their higher cost to produce.
Some encap distributors only sell Film Formers to keep their cost low and therefore be able to have more competitive pricing. As the old adage says, “You Usually Get What You Pay For.” At VacAway, we make both types available. Some formulas can only be produced as Film Formers due to the other types of ingredients used in the formula. Keep in mind that most Film Formers also contain a certain amount of excess polymer to fight stickiness, but not nearly as much as Crystallizers.
What are the benefits of encapsulation carpet cleaning?
Rapid Dry times. (Very low moisture is used)
Less disruption for your clients. (No hoses, loud equipment or slow drying times)
Much less expensive equipment needed. (More profit for you)
Carpets stay cleaner longer. (No sticky residue with anti-wicking acrylic polymer)
Much less labor intensive. (More profit for you)
Much less wicking issues. (Low moisture and anti-wicking acrylic polymer)
Less environmental impact (No dirty water to discharge into sewers/drains)
What payment methods do you accept?
We accept most common credit card payments such as Visa, MasterCard, American Express, etc. PayPal is another option. All are available via “Phone In” or Online orders.
Can I call my order in or should I place it online?
You can order either way. Our TOLL FREE number is 1-877-333-9964.
For online orders just click the Store Icon at the top of the page.
Do you give FREE shipping?
Yes, on most products, when your total invoice is $300.00 or more.
Why should I buy your products instead of someone else's?
The simple answer is because they are the best!
But doesn’t all carpet cleaner suppliers say that?
Of course they do!
At Vacaway we encourage you to test any other encaps on the planet, side by side, with ours. Your should reach your own conclusions based on your results and not on what we or anyone else says.
We Offer a FREE SAMPLE PACK of nine of our products for you to try before you buy.
Do you guarantee your products?
NOBODY BEATS OUR GUARANTEE!
If you purchase any of our products, up to one case, and you do not like them for any reason, simply give us a call within 60 days; we will refund your money, PLUS YOU CAN KEEP THE PRODUCTS!